Frequently Asked Questions
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Our most commonly asked drains camera questions.
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What does Hathorn sell?
Hathorn manufactures and sells drains camera, pipe inspection cameras and accessories. We do one thing and we do it very well. If you have a pipe, tube, hole or gap which is up to 12” in diameter, and want to look down it, you’re in the right place.
How do Hathorn's prices compare to other major brands?
Hathorn drains camera systems are typically 20-30% cheaper while being of better quality than other well-known tool companies. We achieve this buy manufacturing everything right here in North America in house to maintain top quality. We truly are North American made and municipal grade.
Are Hathorn camera’s durable?
Yes, Hathorn’s durability is legendary in the industry. Hathorn cameras are the leading brand (under private label) to the American tool rental industry. These cameras are used and abused day in and day out while remaining the go-to camera in the rental industry. Our cameras are also trusting by the mining, natural gas and petrochemical industries because the Hathorn brand stands up to the abuse those industries subject their tools to.
Where can I get my Hathorn camera repaired?
Camera’s can be repaired at our factories in Toronto, Canada and Columbus, Ohio, or at one of our network of dealers and repair centers throughout North America and Australia. We are working tirelessly to maintain our industry leading repair turnaround times. We understand that tools only make you money when they are in the ground.
Does Hathorn offer a warranty?
Yes, all cameras and parts come with a full one-year warranty. Unlike other players in the industry, our warranty means something both to the customer and to us. We fully stand behind the quality North American design and workmanship that we put into everything we build and sell. We don’t hide behind gimmicks such as a “limited lifetime warranties” which implies that everything is the users fault. We work with our customers to ensure their problems are solved promptly by interacting one-on-one with a actual decision maker, not some help desk in a foreign country. We understand that tools only make you money when they are in the ground so we work tirelessly to ensure that you aren’t waiting to get your tool repaired.
Where can I buy a Hathorn camera?
Order directly from Hathorn (inquire here) or from a dealer in our North American /Australian network.
Are Hathorn cameras locatable?
All Hathorn camera systems come with a built-in sonde transmitter that operates at 512htz and is easily locatable with an industry standard receiver (locator). Don't have a locator? Buy one from Hathorn, all USA made.
What happens if my push rod kinks or breaks?
Your camera reel will require a repair called a reterm. The push rod from the kink to the camera head is removed and then the camera head is reattached. This is why it’s a good practice to buy a longer camera reel that you typically need. It’s much easier and less expensive to do a reterm than to replace an entire reel of push rod.
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