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Frequently Asked Questions

ASK AND YOU

SHALL RECEIVE.

AN ANSWER.

We've compiled some of the most commonly asked questions. Take a look below... we may have already answer your question.

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Question

What does Hathorn Sell?

 

Answer

Pipe inspection cameras and accessories. We do one thing and we do it very well. If you have a pipe, tube, hole or gap which is up to 12” in diameter, and want to look down it, you’re in the right place.

 

Question

Are Hathorn Camera’s expensive?

 

Answer

Hathorn Cameras are typically 20-30% cheaper than the other major brands while being of better quality than other well-known tool companies.  We achieve this buy manufacturing everything right here in North America in house to maintain top quality. We truly are municipal grade.

 

Question

Are Hathorn Camera’s durable?

 

Answer

Yes, Hathorn’s durability is legendary in the industry. Hathorn Cameras are the leading brand (under private label) to the American tool rental industry.  These cameras are used and abused day in and day out without failing.  Our cameras are also trusting by the mining, natural gas and petrochemical industries because the Hathorn brand stands up to the abuse those workers subject their tools to.

 

Question

Where can I get my Hathorn Camera repaired?

 

Answer

Camera’s can be repaired at the factory in Toronto, Canada, at our maintenance facility in Columbus, Ohio, or at one of our network of dealers and repair centres throughout North America and Australia.  We are working tirelessly to maintain our industry leading repair turnaround times.  We understand that tools only make you money when they are in the ground.

 

Question

Does Hathorn offer a warranty?

 

Answer

Yes, all cameras and parts come with a full one-year warranty. Unlike other players in the industry, our warranty means something both to the customer and to us.  We fully stand behind the quality North American design and workmanship that we put into everything we build and sell.  We don’t hide behind gimmicks such as a “limited lifetime warranty” which implies that everything is the users fault.  We work with our customers to ensure their problems are solved promptly by interacting one-on-one with a actual decision maker, not some help desk.  We understand that tools only make you money when they are in the ground so we work tirelessly to ensure that you aren’t waiting to get your tool repaired.

Question

Where can I buy a Hathorn Camera?

 

Answer

Order directly from Hathorn (inquire here) or from a dealer in our North American /Australian network.

Question

Are Hathorn cameras locatable?

 

Answer

All Hathorn camera systems come with a built-in transmitter that operates at 512htz and is easily locatable with a standard receiver (locator). 

Question

What happens if my push rod kinks or breaks?

 

Answer

Your camera reel will require a repair called a reterm.  The push rod from the kink to the end of the reel is removed and then the camera head is reattached. This is why it’s a good practice to buy a longer camera reel that you typically need. It’s much easier and less expensive to do a reterm than to replace an entire reel.

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Hathorn

Corporation

Hathorn Canada

255 Shields Court, Unit C

Markham, Ontario, L3R 8V2

Canada

Hathorn USA

739 North Wilson Rd, Columbus, OH, 43204

USA

Contact

Toll Free: 1-866-428-4676

International: +1-905-604-7040

Fax: 905-604-3400

General Email: info@hathorncorp.com

Sales Email: sales@hathorncorp.com

 

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