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Please be advised that camera heads with extensive damage and/or missing parts are not eligible for this program.  Under those circumstance the customer must buy a new head at the full “New MSRP” price as is required under the old repair policy. Cameras that have extensive damage will not be eligible for the program. Those include:-  Deep cuts, perforations, cracks, dents, or other major deficiencies to the outside steel barrel of the camera head indicating abuse.-  Camera heads that are missing parts. -  Cameras with shattered sapphire glass lenses and/or with clear and obvious water damage. -  Cameras with foggy lenses that still have video and/or LED lights are acceptable. -  Heads must be returned with RMA paperwork generated through the new Hathorn RMA portal using the link at the top of the page.