1. Limited Warranty Coverage.

This Limited Warranty consists of a Warranty, which provides one full year of coverage under our manufacturer’s standard new product warranty. Hathorn® Corporation warrants to the original purchaser of our products that the product shall function as designed for a period of one year from the original date of purchase under normal and proper usage. This one year Limited Warranty covers malfunctions resulting from defects in materials or workmanship only. If a Hathorn® Corporation product fails to function as designed under normal and proper usage due to defects in materials or workmanship during the period of this Limited Warranty, Hathorn® Corporation will repair, adjust or replace defective parts as Hathorn® Corporation deems appropriate.

 

This Limited Warranty applies only to Hathorn® Corporation sewer and gas camera systems that are distributed in the United States, Canada and Australia that are purchased from Hathorn® Corporation or a Hathorn® Corporation authorized dealer as identified on our website.  The Limited Warranty is not transferable under any circumstances. This Limited Warranty does not apply to Hathorn® Corporation brand products imported and/or sold by unauthorized dealers, distributors or other sellers.

 

2. Not Covered.

This one year Limited Warranty does not cover damage or malfunctions stemming from other than normal and proper usage or from products not meeting the requirements of end users. This Limited Warranty also does not cover the following: (a) intentional or accidental misuse or abuse (including, but not limited to, damage to push rod from excessive force), (b) failure to follow operating or maintenance instructions, (c) repairs by any individual or entity other than an authorized Hathorn® Corporation repair center, (d) use of product components, accessories or consumables not manufactured by Hathorn® Corporation (e) product tampering, (f) droppage, (g) battery leakage if equipped, (h) media cards. (i) excessive light damage to the camera element or (j) or damage resulting from being used in extreme environments or due to weather events. Routine cleaning and normal cosmetic wear and tear are not covered by this Limited Warranty.

 

Hathorn®'s responsibility under this Limited Warranty is limited to the repair, adjustment or replacement of defective parts as determined by Hathorn® Corporation in its sole discretion.  Hathorn® Corporation shall not be held liable for any damages, including but not limited to direct, indirect, special, or consequential damages arising out of, resulting from, or in any way connected to the use of Hathorn products. Hathorn® assumes no responsibility for other’s use or misuse of its products.

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Hathorn® Corporation assumes no responsibility for warranties either expressed or implied beyond that which is contained herein.

 

3. LIMITATION OF LIABILITY.

By purchasing a Hathorn® Corporation product, you accept the terms of this limited warranty. You also agree that Hathorn® Corporation shall have no liability to you or any end user for any damages resulting from delay or loss of use of the product due to failure of the product within the warranty period, or otherwise, or in service or repair. 

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Hathorn® shall have no liability for general, special, incidental or consequential damages arising out of, resulting from, or in any way connected with use or misuse of Hathorn® products.

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You also agree that the application and use of a Hathorn® Corporation product is beyond our control and is the sole responsibility of the user. By receiving and using one of Hathorn's products, you hereby acknowledge and agree that:

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1. ​You have selected the correct product for your intended use and will examine the product you are purchasing when it arrives to ensure that it meets your needs.

2. You will properly test the product prior to its actual use.

3. You and/or your organization has proper practices in place for the safe use of this equipment and that end users have been trained on its safe operation.

4. Hathorn products are not intrinsically safe, not explosion proof and misuse of the product may cause physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability, economic or emotional loss and death.

5. Hathorn® Corporation shall not be held liable for any damages, including but not limited to direct, indirect, special or consequential damages arising out of, resulting from, or in any way connected to the improper or incorrect use of the product and assumes no responsibility for other's use of the product.

 

4. Obtaining Service.

Should you wish to return the item to Hathorn® in Canada or the USA please contact us on 1-866-HATHORN to secure an RMA.  Once secured pack the product carefully using ample packing material in order to prevent damage during shipment and mail it postage prepaid and insured to one of:

 

• Hathorn® Corporation 255 Shields Court, Unit C Markham, Ontario, Canada, L3R 8V2 (Dock #2)

• Hathorn® USA 739 North Wilson Road, Columbus, OH, 43204 USA

 

The Product can also be shipped to the dealer from where it was purchased. When service is completed, your product will be returned to you postage prepaid or collect.  Hathorn® Corporation is not responsible for damages or loss incurred in connection with mailing and/or transportation of product.  We recommend that clients opt to insure their package with our preferred carrier UPS. 

 

In your package, please include the following:

 

• A copy of the sales receipt showing the date and place of purchase.

• ​All accessory items that may be related to the problem.

• ​A detailed description of the problem.

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4. Refunds.

Products purchased directly from Hathorn® Corporation may be returned for a refund within 30 days of purchase provided that the product has not been used and is in as new condition appropriate for resale.  A 15% re-stocking fee shall apply.

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Under no circumstances shall refunds be offered for items returned for warranty repairs.  All warranty repairs shall be honored in line with our warranty policy above.