Being a manufacturer, a company must be able to ensure quick reliable and proper service to its customers no matter what the problem may be. Hathorn Corporation provides the highest level of customer service coupled with quick turn around times for repairs. This ensures our clients are back up and fully operational as soon as possible. It's our goal to minimize any unforeseen down-time with superior products, and dedicated customer service.
We know that time is money. Highly trained Service Technicians are guaranteed to make your experience as smooth and as easy as possible in the event that you have a problem with our product. Hathorn Corporation also records all service related problems from its dealers and customers, then looks at ways to improve its products for the future.
When you buy a Hathorn camera system you don’t just buy a product, you also get a commitment that we will do our absolute best to supply you with a product that you are completely satisfied with.
All Hathorn Corporation products come with a One year warranty on all parts and labor, excluding push rods.
1. Limited Warranty Coverage.
This Limited Warranty consists of a Warranty, which provides one full year of coverage under our manufacturer’s standard new product warranty. Hathorn Corporation warrants to the original purchaser of the product herein registered that the product shall function properly for a period of one year from the original date of purchase under normal and proper usage. This one year Limited Warranty covers malfunctions resulting from defects in materials or workmanship only. If the Hathorn Corporation product fails to function properly under normal and proper usage due to defects in materials or workmanship during the period of this Limited Warranty, Hathorn will repair, adjust or replace defective parts as Hathorn deems appropriate.
This Limited Warranty is only available to the original purchaser; it is not transferable under any circumstances. This Limited Warranty applies only to Hathorn Corporation sewer camera systems that are distributed in the United States and Canada and purchased from a Hathorn Corporation authorized dealer. This Limited Warranty does not apply to Hathorn brand products imported and sold in the U.S.A. by unauthorized dealers, distributors or other sellers.
2. Not Covered.
This one year Limited Warranty does not cover damage or malfunctions stemming from other than normal and proper usage. This Extended Limited Warranty also does not cover the following: (a) intentional or accidental misuse or abuse (including, but not limited to, damage to push rod from excessive force), (b) failure to follow operating or maintenance instructions, (c) repairs by any individual or entity other than an authorized Hathorn Corporation Repair Center, (d) product components, accessories or consumables not manufactured by Hathorn Corporation (e) product tampering, (f) droppage, (g) battery leakage if equiped, , (h) media cards. Hathorns responsibility under this Limited Warranty is limited to the repair, adjustment or replacement of defective parts as determined by Hathorn Corporation in its sole discretion. Routine cleaning and normal cosmetic wear and tear are not covered by this Limited Warranty.
3. LIMITATION OF LIABILITY.
BY YOUR ACCEPTANCE OF THIS LIMITED WARRANTY, YOU AGREE THAT HATHORN CORPORATION SHALL HAVE NO LIABILITY TO YOU FOR ANY DAMAGES RESULTING FROM DELAY OR LOSS OF USE OF THE PRODUCT IN SERVICE OR REPAIR. HATHORN SHALL HAVE NO LIABILITY FOR GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS LIMITED WARRANTY.HATHORN CORPORATION ASSUMES NO RESPONSIBILITY FOR WARRANTIES EITHER EXPRESSED OR IMPLIED BEYOND THAT WHICH IS CONTAINED HEREIN.
4. Obtaining Service.
If the product requires service, please pack it carefully using ample packing material in order to prevent damage during shipment and mail it postage prepaid and insured to Hathorn Corporation 255 Shields Court, Unit C Markham, Ontario, Canada, L3R 8V2 (Dock #2) and include proof of purchase of the Product (invoice).The Product can also be shipped to the dealer from where it was purchased. When service is completed, your product will be returned to you postage collect. Hathorn Corporation is not responsible for damages or loss incurred in connection with mailing and/or transportation of product. In your package, please include the following:
(a) A copy of the sales receipt showing the date and place of purchase.
(b) All accessory items that may be related to the problem.
(c) A detailed description of the problem.